Good Evening, I wish I could say I had some words of wisdom for you this week, but it's just been... a week. I'm going to jump straight into aquatic industry news (below) and plan to be back with a clearer head next week (or this

Happy August! I don't know about you, but I'm very happy to say goodbye to the dumpster fire that was July 2025. Last weekend I went to someone's house for dinner in Cochrane, Alberta. Cochrane is a town just outside of Calgary. I don&

Good Afternoon & Happy Friday, I've shared in the Certified Pool Operator (CPO) class a few times recently that I drive a 13+ year old vehicle. I'm usually very prompt about preventative maintenance, however in March I was quoted $5800 worth of repairs with parts they

Good Morning, We are 45 days out from Labour Day. Depending on where you live & work, summer is either almost over or barely half-done. I've been thinking a lot about momentum versus movement this week. The idea is that movement is the false sense of productivity we

Good Morning, Welcome back after we skipped last week's edition due to the Canadian & US national holidays. I had a several things I planned to talk about this week, but the main story that's been bouncing around my mind was the dozens of girls killed

Good Morning, I attended an excellent IAAPA webinar last week with a PR consultant who asked us, "Are you host or hostage?" This was in the context of organizations not having a clearly articulated media policy or crisis communication plan. She also talked about the time she did

Good Afternoon, I would not consider myself very superstitious. Last Friday, June 13th was a lovely day spent out in Waterton National Park after working with a client; I had absolutely no complaints. What has followed has felt like one of those weeks where you're barely treading water,

Good Afternoon, Happy Friday if this is your weekend, and thanks to those of you who have to work over the weekend. Today I want to share two things I saw this week: one I love, and one I hate. In both situations I want to highlight that intent doesn&

Happy Friday! The Pool & Hot Tub Alliance (PHTA) recently launched a new print campaign for the Certified Pool Operator (CPO) program. Although the PHTA (formerly NSPF) CPO certification remains the gold standard for pool operator training in Canada and the US, the longer I teach CPO, the more I

Good Afternoon, I recently completed a car insurance claim for hail damage. When the the insurance company sent a letter closing the claim, amidst legalese about a two-year warranty on the repairs and my expected customer satisfaction was the phrase: should have known, or ought to have known I'