Greetings, If you've worked in aquatics for any length of time, you know that you can arrive at work thinking your day will go in one direction, and it ends up going in completely another! Every day is entertainment, and rather than fight it, here's my

Good Morning, If you've been here a while, you might recall a newsletter I wrote earlier this year entitled Should have known, or ought to have known. To build on that concept, I was recently reading a legal settlement about a child who wasn't removed from

Good Morning, and welcome to October. Does your facility do any special programming for Thanksgiving (Canada) or Halloween? Now is the time to think about these things, if you haven't already. In other news, some weeks the news in our industry has no apparent theme, but this week

Good Morning, I've spent the last five days in Fort Lauderdale for the Pool & Hot Tub Alliance (PHTA) Certified Pool Operator (CPO) Instructor School. I'm one of a dozen instructor trainers (ITs) who rotate through facilitating 1-2 classes per year to train new CPO instructors.

Happy, er, Thursday? ICYMI: we've moved this weekly newsletter from Fridays to Wednesdays permanently as of yesterday. (Our last newsletter was sent on Friday, September 5, and our next newsletter will be sent on Wednesday, September 24.) I'm sending this week's newsletter on Thursday

Welcome to September. A quick programming note: this newsletter is permanently moving to Wednesdays after today. If anything big pops up, I'll do a short update next week (September 10). Otherwise you can expect newsletters to resume regular programming on Wednesday, September 17. The delivery time is still

Happy Long Weekend! Fresh off a cruise to nowhere (thanks Hurricane Erin), I want to lead with a story I have opinions about. Family Sues Cruise Line After Drowning During Bermuda Port Visit Respectfully, snorkeling in the open ocean will always carry risks. Full stop. The claims that the ship

Good Morning, Recently I learned about Dieter Rams, a German industrial designer. You've probably seen some of his iconic designs without even realizing it. Two things he said that resonated with me: "Less, but better" and "indifference towards people and the reality in which they

Good Morning, I heard the most incredible, probative phrase to use when defusing a customer interaction that's quickly going off the rails: "It seems you have a reason for saying that...." - Chris Voss Chris Voss is a former FBI hostage negotiater, so he knows a