Katie Crysdale

Good Morning & Happy Wednesday! ICYMI, we have a new-ish anonymous advice column for all your burning pool questions that you are too embarrassed to ask. One of the questions I received: I am noticing more and more AI generated content within messaging (not your newsletters) but in full conference

Good Morning & Happy Friday, If you are a new subscriber, the goal is to get the newsletter out on Wednesdays (no specific time) but - as I shared in the audio version of last week's newsletter - we are going through staffing/admin transitions right now, so

Greetings, I didn't expect to be talking about chlorine gas again this week (ICYMI April 8, 2026: Chlorine gas in Canmore) but just after last week's newsletter, there was also a chorine gas incident at a swimming pool in British Columbia. Chlorine gas exposure at Victoria

Greetings, I had the opportunity to attend a webinar yesterday about the preliminary findings from the Canmore Inn & Suites incident investigation. My original newsletter about the "mass casualty incident" is available here. The webinar was hosted by the attending public health inspector (PHI) from Alberta Health Services

Greetings! It's the Wednesday before a long weekend for most Canadians, so my inbox has been unusually quiet this week except for a few ongoing projects. I've had some really bad customer service experiences recently. I won't detail them because we've all

Greetings, A few weeks ago, I attended a World Waterpark Association (WWA) webinar entitled "Ride Vehicle Best Practices." One of the reasons I joined WWA is because I consistently learn so much from the waterpark side of our industry. I've never worked in a water park,

Greetings, There are two skills that I have: 1) I am professionally curious, and 2) I notice small details that sometimes correlate to unrelated decisions or actions before they're obvious to others. In grad school, there was a girl assigned to our apartment dorm. Within days, I knew

Good Morning, It's winter in the Northern Hemisphere, but in the Southern Hemisphere it's summer and we're seeing a horrible trend continue of increasing bather violence towards lifeguards & aquatic staff. I've covered these stories several times throughout 2025 (here's

Greetings, Happy Friday. Yes, we're coming to you two days late, but I promise I can explain.... Last weekend, I spent two nights volunteering at a casino for the Alberta Parks & Recreation Association (ARPA). If you don't live in Alberta, you might not know that

Good Morning, Can you believe it's the end of February? We are already two months or 1/6 of the way through 2026. 👀 I'm still digging out from a very busy month, including a lot of travel and inquiries about the Canmore Inn & Suites incident