Katie Crysdale

Good Morning, I finished up our last Certified Pool Operator (CPO) class of the year yesterday in Banff, AB. It was even more picturesque than a normal trip because we woke up to 8" of fresh powder and whiteout conditions that made for two-handed driving in 4WD coming back

Good Morning, I'm coming to you a day late because the last two weeks has felt like the crunch of final exam season: so many deadlines are flying at you that you can hardly remember the day of the week, if you ate lunch or remembered to get

Greetings, This week's newsletter title is intended to be click bait because I would never suggest to an aquatic facility that profit is more important than accessibility; being accessible IS profitable. However, some of you might remember this post from a few weeks ago while I was in

Happy Wednesday & Happy Thanksgiving to our US subscribers. A few weeks ago, a journalist from PoolPro contacted me about an article she was writing: what do pool professionals do to fill their time during the off-season? After redirecting her to someone in a Southern US state where outdoor pools

Greetings from the IAAPA Expo in Orlando! I planned to attend every other year (because it's a 15-hour trek to Florida from Calgary), but a number of factors conspired to bring me again this year, and I'm very happy to be here! The week started off

Greetings, Have you ever had a regular customer complain that you're ignoring them in favour of seeking out new customers? I used to hear this all the time when I was a municipal pool manager. The aquafitters (i.e. seniors at the pool 5x per week) would complain

Greetings, For this week's opinion portion of the newsletter, I have several ideas and trends I've seen & heard since we chatted last week. These fall both within your circle of control (things you can do at your aquatic facility) and circle of concern (things you

Greetings, I'm obviously coming to you a week late. I should have planned to skip last week's newsletter (October 22), but the reality is I wasn't anticipating how busy I'd be at the annual World Waterpark Association (WWA) Conference & Tradeshow at

Greetings, If you've worked in aquatics for any length of time, you know that you can arrive at work thinking your day will go in one direction, and it ends up going in completely another! Every day is entertainment, and rather than fight it, here's my

Good Morning, If you've been here a while, you might recall a newsletter I wrote earlier this year entitled Should have known, or ought to have known. To build on that concept, I was recently reading a legal settlement about a child who wasn't removed from