Katie Crysdale

Greetings, Have you ever had a regular customer complain that you're ignoring them in favour of seeking out new customers? I used to hear this all the time when I was a municipal pool manager. The aquafitters (i.e. seniors at the pool 5x per week) would complain

Greetings, For this week's opinion portion of the newsletter, I have several ideas and trends I've seen & heard since we chatted last week. These fall both within your circle of control (things you can do at your aquatic facility) and circle of concern (things you

Greetings, I'm obviously coming to you a week late. I should have planned to skip last week's newsletter (October 22), but the reality is I wasn't anticipating how busy I'd be at the annual World Waterpark Association (WWA) Conference & Tradeshow at

Greetings, If you've worked in aquatics for any length of time, you know that you can arrive at work thinking your day will go in one direction, and it ends up going in completely another! Every day is entertainment, and rather than fight it, here's my

Good Morning, If you've been here a while, you might recall a newsletter I wrote earlier this year entitled Should have known, or ought to have known. To build on that concept, I was recently reading a legal settlement about a child who wasn't removed from

Good Morning, and welcome to October. Does your facility do any special programming for Thanksgiving (Canada) or Halloween? Now is the time to think about these things, if you haven't already. In other news, some weeks the news in our industry has no apparent theme, but this week

Good Morning, I've spent the last five days in Fort Lauderdale for the Pool & Hot Tub Alliance (PHTA) Certified Pool Operator (CPO) Instructor School. I'm one of a dozen instructor trainers (ITs) who rotate through facilitating 1-2 classes per year to train new CPO instructors.

Happy, er, Thursday? ICYMI: we've moved this weekly newsletter from Fridays to Wednesdays permanently as of yesterday. (Our last newsletter was sent on Friday, September 5, and our next newsletter will be sent on Wednesday, September 24.) I'm sending this week's newsletter on Thursday

Welcome to September. A quick programming note: this newsletter is permanently moving to Wednesdays after today. If anything big pops up, I'll do a short update next week (September 10). Otherwise you can expect newsletters to resume regular programming on Wednesday, September 17. The delivery time is still

Happy Long Weekend! Fresh off a cruise to nowhere (thanks Hurricane Erin), I want to lead with a story I have opinions about. Family Sues Cruise Line After Drowning During Bermuda Port Visit Respectfully, snorkeling in the open ocean will always carry risks. Full stop. The claims that the ship