Katie Crysdale

Greetings, I had the opportunity to attend a webinar yesterday about the preliminary findings from the Canmore Inn & Suites incident investigation. My original newsletter about the "mass casualty incident" is available here. The webinar was hosted by the attending public health inspector (PHI) from Alberta Health Services

Greetings! It's the Wednesday before a long weekend for most Canadians, so my inbox has been unusually quiet this week except for a few ongoing projects. I've had some really bad customer service experiences recently. I won't detail them because we've all

Greetings, A few weeks ago, I attended a World Waterpark Association (WWA) webinar entitled "Ride Vehicle Best Practices." One of the reasons I joined WWA is because I consistently learn so much from the waterpark side of our industry. I've never worked in a water park,

Greetings, There are two skills that I have: 1) I am professionally curious, and 2) I notice small details that sometimes correlate to unrelated decisions or actions before they're obvious to others. In grad school, there was a girl assigned to our apartment dorm. Within days, I knew

Good Morning, It's winter in the Northern Hemisphere, but in the Southern Hemisphere it's summer and we're seeing a horrible trend continue of increasing bather violence towards lifeguards & aquatic staff. I've covered these stories several times throughout 2025 (here's

Greetings, Happy Friday. Yes, we're coming to you two days late, but I promise I can explain.... Last weekend, I spent two nights volunteering at a casino for the Alberta Parks & Recreation Association (ARPA). If you don't live in Alberta, you might not know that

Good Morning, Can you believe it's the end of February? We are already two months or 1/6 of the way through 2026. 👀 I'm still digging out from a very busy month, including a lot of travel and inquiries about the Canmore Inn & Suites incident

Greetings from the Southwest Pool & Spa Show, On the residential pool service & construction side of the industry, there are a number of tradeshows that go on each year during the "off season" (winter) for the outdoor pool industry. NESPA hosts a show each January in Atlantic

Greetings, Last year when I went to Florida for StarGuard Elite's CAMP (an annual conference), it was cold enough that I regretted booking an apartment rental because we spent three days heating it with the oven in the kitchen since the building wasn’t winterized for real cold.

Good Morning, I'm coming to you with the biggest news story of the week in aquatics in Canada: Mass casualty incident declared after multiple children fall ill at Canmore pool I first heard about this incident via text message on Sunday night from an impeccable source. I'